Terms of Service

📄1. About these terms

1.1These terms are between you and MOVIIN (UEN 53524854K), a business owned and operated by ALL IN WELLNESS PTE. LTD. (UEN 202442198E), registered address 1 North Bridge Road, #11-06, High Street Centre, Singapore 179094. In these terms, "Moviin", "we", "us" and "our" mean both.

1.2They apply when you use www.moviin.sg, and when you book, buy or attend any Moviin class, package, personal training session or programme.

1.3By using the website, booking a class or buying a package, you agree to these terms. You also agree to our Privacy Policy and, before your first class, to our health questionnaire and waiver. If anything in a signed waiver differs from these terms, the waiver applies to that point.

🌐2. Using this website

2.1The content on this website is general information about Moviin and our classes. We keep it accurate, but class names, schedules, coaches and prices can change. The schedule and prices shown at the time you book apply.

2.2This website links to other sites, including our booking provider Vibefam, WhatsApp, Instagram and Google Maps. Those sites have their own terms, and we are not responsible for their content or how they work.

2.3You must not misuse this website, for example by trying to break its security, copying it in bulk, or using it for anything unlawful.

🩺3. Not medical advice

3.1Moviin provides exercise coaching. Our classes, personal training and any information on this website or from our coaches are not medical advice, diagnosis, treatment or physiotherapy, and do not replace care from a doctor or physiotherapist.

3.2Where our coaching is described as rehab-informed, it means coaching that takes your injury history into account. It is not a clinical rehabilitation service.

3.3If you have a medical condition, are recovering from an injury or surgery, are pregnant or have recently given birth, or your health questionnaire suggests it, get clearance from your doctor before you start.

💪4. Your health and safety

4.1Before your first class or session, you must complete our pre-exercise health questionnaire and sign our waiver. You confirm the answers are true and complete.

4.2Tell your coach before each class about any new injury, pain, condition, medication change or pregnancy. Keep your answers up to date.

4.3Exercise carries some risk of injury. Work at a level that feels right for you, ask for an easier option whenever you need one, and stop and tell your coach straight away if you feel pain, dizziness, chest discomfort or shortness of breath.

4.4Our coaches may adapt or stop an exercise, or ask you not to take part, if they believe it is unsafe for you.

📅5. Bookings

5.1Group classes are booked online through our booking provider, currently Vibefam. Personal training is arranged with us directly on WhatsApp.

5.2Classes have a set number of places. A booking is confirmed only when the booking system confirms it.

5.3You are responsible for managing your own bookings and using your credits within the validity period.

💰6. Packages and payment

6.1Classes are paid for with credits from a package. One credit is one class. Prices are in Singapore dollars and are shown when you buy.

6.2Which classes a package covers. Strength packages can be used for any Moviin group class except EverStrong (Senior Class), which has its own packages.

One-time packages

6.3One-time packages do not renew. Validity starts on the date of your first class with that package.

6.4Unused credits up to the rollover allowance move into the next package you buy. Rollover happens once only: rolled-over credits cannot be carried forward again, and credits above the allowance expire.

Recurring packages

6.5Recurring packages renew and charge automatically at the end of each cycle until you cancel. Credits are valid until the next renewal and do not roll over.

6.6To stop a recurring package, cancel it before the next renewal date. Cancelling stops future renewals; credits already issued stay valid until the end of the current cycle.

⏰7. Cancellations and no-shows

7.1Cancel a class booking at least 12 hours before it starts and your credit is returned.

7.2Late cancellations (less than 12 hours before class) and no-shows use the credit, and that credit is not reinstated.

🔄8. Changes to classes

8.1Schedules, timings, coaches and availability may change. We may cancel or reschedule a class where necessary, for example for low attendance, coach illness or a studio issue.

8.2If we cancel a class you booked, we tell you as early as we can and reinstate your credit.

📆9. Package extensions

9.1Extensions are not guaranteed and are granted at Moviin's discretion. Ask before your package expires.

9.2We may generally grant up to 1 week per package cycle. Longer extensions are considered only in exceptional circumstances.

9.3An approved extension is a one-time concession and does not create a right to future extensions.

🧾10. Refunds and transfers

10.1All packages are non-refundable and non-transferable. Credits are for the named member only and cannot be exchanged for cash.

10.2Nothing in these terms affects your rights under Singapore law, including the Consumer Protection (Fair Trading) Act 2003.

🏋️11. In the studio

• 11.1Follow your coach's instructions and use equipment only as shown.
• 11.2Tell your coach straight away about any injury or accident in the studio.
• 11.3Treat other members, coaches and the studio with respect. We may refuse entry to, or end the membership of, anyone who puts others at risk or behaves abusively, and in that case we may refund unused credits at our discretion.
• 11.4Look after your own belongings. To the extent the law allows, we are not responsible for loss of or damage to personal items brought to the studio.
• 11.5You are responsible for damage you cause to studio equipment or property through careless or deliberate misuse.

©️12. Our content

12.1The MOVIIN name and logo, and the text, photos, videos and design of this website, belong to Moviin or are used with permission. Programmes and workouts we give you are for your personal use.

12.2You must not copy, publish or sell our content, or use our name or logo, without our written permission. Sharing a link to our pages is welcome.

⚖️13. Liability

13.1Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Singapore law, including the Unfair Contract Terms Act 1977.

13.2Subject to clause 13.1, we are not liable for injury, loss or damage that results from you not following clause 4 (Your health and safety) or a coach's instructions, or from information you withheld or gave incorrectly in your health questionnaire.

13.3Subject to clause 13.1, our total liability to you for any claim about our services is limited to the amount you paid us for packages in the 3 months before the event that led to the claim.

13.4We are not liable for delays or cancellations caused by events outside our reasonable control, such as government restrictions, building closures or utility failures. Classes we cancel for these reasons are treated under clause 8.2.

📌14. General

14.1We may make exceptions to these terms at our discretion. An exception does not create a precedent or a right to the same exception later.

14.2We may update these terms from time to time. The effective date and version at the top of this page show when they last changed. We will tell members about material changes before they take effect, and changes do not apply to packages already bought unless they benefit you.

14.3If any part of these terms is found to be unenforceable, the rest continues to apply.

14.4A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 2001.

14.5These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction. If you have a concern, please contact us first so we can try to resolve it.